Responsible Lending

Prime handles all complaints in a fair and responsible manner. If you have a complaint, it will be investigated and dealt with appropriately.

Complaints can be directed to any one of the following:

BY EMAIL              [email protected]

BY PHONE            1300 130 538

BY FAX                   02 9475 1171

BY POST                 PO Box 711, Dee Why NSW 2099

The information in your complaint should be detailed and relevant to your loan application.